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講義概要/Course description
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This course will help students develop their English proficiency for use in business and the service industry. The course will explore themes such as business, culture, psychology, technology and foreign influences. The goals of the course are to have students reflect on and develop their English for hospitality, to assist students in practicing straightforward language skills necessary for real-world situations and to prepare students to welcome guests to their country for major international events.
'Hospitality English’ is the kind of language that is both polite and welcoming. It is sometimes referred to as ‘English for Social Graces’; however, it is much more multi-dimensional and multi-faceted than that. It actually involves Business English, psychology, technical vocabulary, French expressions (and those from other foreign languages), culture and tradition, and even some aspects of religion. ‘Hospitality English’ can be considered a lingua franca in which both native speakers and non-native speakers communicate graciously with one another.
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達成目標/Course objectives
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GOALS
1. to get students to reflect on and develop their English for hospitality;
2. to explain to students how to soften the English expressions they may already have;
3. to help students improve their pronunciation by focusing on stress, rhythm, and intonation to enable them to communicate confidently and to be understood with ease;
4. to assist students in practicing straightforward language skills they will need in real-world situations;
5. to prepare students to welcome guests to their country in major international events;
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学部・研究科のディプロマポリシー（卒業認定・学位授与の方針）に基づき、当該科目を履修することで身につく能力 / Abilities to be acquired by completing the course in accordance with the faculty and graduate school diploma policy (graduation certification and degree conferral)
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学部・研究科のディプロマポリシー（卒業認定・学位授与の方針）/ Undergraduate and Graduate Diploma Policy (Graduation Certification and Degree Conferral)
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授業計画/Lecture plan
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1
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| 授業計画/Class |
Spring Semester Course Organization 「初回のみオンライン（オンデマンド型）」 |
| 事前学習/Preparation |
Read through the course syllabus.
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| 事後学習/Reviewing |
Review the course syllabus, class handouts, and new vocabulary.
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2
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| 授業計画/Class |
Welcoming Guests
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| 事前学習/Preparation |
Familiarize yourself with the topic of 'Welcoming Guests' by reviewing the handouts distributed in class.
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| 事後学習/Reviewing |
Review vocabulary, class handouts, and conduct outside-of-class English activities.
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3
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| 授業計画/Class |
Welcoming Guests
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| 事前学習/Preparation |
Familiarize yourself with the topic of 'Welcoming Guests' by reviewing the handouts distributed in class.
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| 事後学習/Reviewing |
Review vocabulary, class handouts, and conduct outside-of-class English activities.
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4
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| 授業計画/Class |
Customer Information
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| 事前学習/Preparation |
Familiarize yourself with the topic of 'Customer Information' by reviewing the handouts distributed in class.
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| 事後学習/Reviewing |
Review vocabulary, class handouts, and conduct outside-of-class English activities.
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5
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| 授業計画/Class |
Customer Information
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| 事前学習/Preparation |
Familiarize yourself with the topic of 'Customer Information' by reviewing the handouts distributed in class.
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| 事後学習/Reviewing |
Review vocabulary, class handouts, and conduct outside-of-class English activities.
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6
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| 授業計画/Class |
Challenging Situations
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| 事前学習/Preparation |
Familiarize yourself with the topic of 'Challenging Situations' by reviewing the handouts distributed in class.
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| 事後学習/Reviewing |
Review vocabulary, class handouts, and conduct outside-of-class English activities.
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7
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| 授業計画/Class |
Challenging Situations
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| 事前学習/Preparation |
Familiarize yourself with the topic of 'Challenging Situations' by reviewing the handouts distributed in class.
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| 事後学習/Reviewing |
Review vocabulary, class handouts, and conduct outside-of-class English activities.
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8
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| 授業計画/Class |
Correspondence
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| 事前学習/Preparation |
Familiarize yourself with the topic of 'Correspondence' by reviewing the handouts distributed in class.
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| 事後学習/Reviewing |
Review vocabulary, class handouts, and conduct outside-of-class English activities.
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9
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| 授業計画/Class |
Correspondence
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| 事前学習/Preparation |
Familiarize yourself with the topic of 'Correspondence' by reviewing the handouts distributed in class.
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| 事後学習/Reviewing |
Review vocabulary, class handouts, and conduct outside-of-class English activities.
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10
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| 授業計画/Class |
Dealing with Complaints
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| 事前学習/Preparation |
Familiarize yourself with the topic of 'Dealing with Complaints' by reviewing the handouts distributed in class.
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| 事後学習/Reviewing |
Review vocabulary, class handouts, and conduct outside-of-class English activities.
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11
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| 授業計画/Class |
Dealing with Complaints
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| 事前学習/Preparation |
Familiarize yourself with the topic of 'Dealing with Complaints' by reviewing the handouts distributed in class.
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| 事後学習/Reviewing |
Review vocabulary, class handouts, and conduct outside-of-class English activities.
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12
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| 授業計画/Class |
Introduction of Class Presentations
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| 事前学習/Preparation |
Start to think of a topic for your class presentation.
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| 事後学習/Reviewing |
Review the presentation handouts distributed in class. Prepare for the class presentation.
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13
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| 授業計画/Class |
Class Presentation Preparation
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| 事前学習/Preparation |
Prepare your script, handout, and visuals for the class presentation.
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| 事後学習/Reviewing |
Practice for your presentation with the techniques discussed in class.
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14
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| 授業計画/Class |
Class Presentations
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| 事前学習/Preparation |
Review the presentation handouts distributed in class. Prepare for the class research presentation.
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| 事後学習/Reviewing |
Evaluate your classmates' presentations.
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15
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| 授業計画/Class |
Class Presentations
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| 事前学習/Preparation |
Review the presentation handouts distributed in class. Prepare for the class research presentation.
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| 事後学習/Reviewing |
Evaluate your classmates' presentations.
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授業方法/Method of instruction
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| 区分/Type of Class |
対面授業 / Classes in-person
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| 実施形態/Class Method |
通常型 / regular |
| 活用される授業方法/Teaching methods used |
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成績評価方法/Evaluation
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| 1 |
平常点 In-class Points
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100%
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Class Participation: 30%
Weekly Group Discussion: 20%
Outside-of-Class Activity: 10%
Class Visual Presentation: 40%
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参考書/Reference books
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| | 著者名
Author | タイトル
Title | 出版社
Publisher | 出版年
Published year | |
| 1 |
Barber, D & M. Kiczkowiak
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Voices 5
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National Geographic
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2023
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| 2 |
Fujita, R.
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English for Tourism Professionals
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National Geographic
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2019
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| 3 |
Grant, L. & E. Yu
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Well Said: Pronunciation for Clear Communication, 2nd Edition
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National Geographic Learning
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2017
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| 4 |
Hancock, M,
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Pronunciation Pairworks, PronPack 3
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Hancock McDonald
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2017
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| 5 |
Muto, K. & R. Aoki
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Common Errors in English Speaking
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Macmillan
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2009
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| 6 |
Nishina, Y., Nakanishi, N., Omotedani, J., Kurahashi, Y., Kanai, N., Satoi, H., Noguchi, J. & J. Azuma
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Hospitality Communication
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Sanshusha
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2018
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| 7 |
Stott, T. & A. Pohl
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Highly Recommended 2: Workbook
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Oxford University Press
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2010
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| 8 |
Takeuchi, M.
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English for Best Hospitality: Talking to Visitors in Japan
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Eihousha
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2018
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| 9 |
Vanderburg, B.
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Relax, It's Just English: How to Worry Less and Speak More
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Independently published
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2023
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| 10 |
Yamane, K.
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Sounding Natural In English
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Hitsuji Syobo
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2020
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メッセージ/Message
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International exchange students most welcome.
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その他/Others
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As noted above, in the first class of this course the precise details of how this course will be conducted will be explained.
*The course may be revised according to the number of students who enroll, student levels and student needs.
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